Frequently Asked Questions

  • You will receive an email with instructions, explaining step-by-step what to do.
    Once the offer is confirmed,

    1. We will arrange the pick-up for the vehicle,
    2. We will inspect the vehicle conditions, to see if the conditions where well reflected at the form.
    3. We will proceed to upload the payment to the bank
    4. We will pay the offered amount to your Spanish bank account.

  • Once we confirm that the vehicle conditions reported at the form are the same as the conditions of the vehicle we receive at the warehouse.

  • We will make a bank transfer to a Spanish account. The owner of the bank account receiving the money has to be the same as the vehicle owner.

  • We are a specialist refurbisher of electric scooters and electric bikes. Our fully circular business model means we buy used scooters/bikes from people like you, refurbish them to be as good as new, and later sell them.

    We are a Limited Liability Company registered in the Mercantile Registry of Madrid:

    • RHYDE.CO S.L.
    • B16811408

  • You will need to package the scooter/bike carefully in a box and bubble wrap.

    It is important to pack the scooter and bike well to avoid any damage during transport. Please also remember to include all the accessories of the scooter.

  • Yes! You can drop your scooter off at our store in Madrid at the following address:
    C/ Juan Montalvo 13-15, 28040, Madrid, Spain.

    If this address is not ideal for you, let us know and we'll see how can we help you.