• Refurbished electric scooters have been diagnosed, repaired, and quality controlled through a 47-step by professionals. All damaged, worn, and broken parts have been replaced. All our e-scooters have batteries that work like new. Our technicians are professionals and just to make sure we have the best of the best in our teams, as part of our onboarding process they all participate on MAPRFE's trainings.

• Refurbished electric scooters are not the same as second hand ones. Buying 2nd hand means you cannot verify the state of the battery, motor, and other electrical components. With Rhyde, you can rest assured that the scooter is functionally like new.

• Additionally, second hand scooters will show significant signs of use. Scooters' refurbished by Rhyde have been aesthetically vitalized to look and feel as close to new as possible.

• Yes, we offer a 12-month warranty on all our vehicles.
• If your scooter stops working like it should, all you have to do is contact us via email to info@rhyde.co
• We will repair or replace your vehicle within 3 business days after receiving your warranty claim.

Absolutely. We know buying a refurbished product, especially for the first time, can make you doubt the quality of the product you will receive. That's why we offer a 14-day, no questions asked satisfaction guarantee.

This means that you can use your scooter for 14 days after delivery, and if you are not happy with it for any reason, you can return it for a 100% refund with free shipping.

• Of course. Our commitment is to be available to answer and resolve any doubts you may have. You can talk to our team of micro-mobility professionals in our chat (in the bottom left of the screen) or by sending us an email to info@rhyde.co.

• No, the design and look of the scooter is fully maintained. We may use high-quality replacement parts from other manufactures for scooters in "very good" and "good" conditions.

• Our circular business model means that we can offer prices at a significant discount versus new models.
• Not only does our model allows us to offer the best prices on the market, but it also contributes to sustainable urban mobility reducing the amount of e-waste caused by used vehicles, and by preventing the need to manufacture a new vehicle.