• Refurbished electric bikes have been diagnosed, repaired, and quality controlled through a 57-step by e-bike professionals. All damaged, worn, and broken parts have been replaced and all e-bikes have new or like-new batteries.
• Our technicians are electric bike professionals have undertaken rigorous training with MAPFRE to ensure the highest quality work.

• Refurbished e-bikes are not the same as second hand ones. Buying 2nd hand means you cannot verify the state of the battery, motor, and other electrical components. With Rhyde, you can rest assured that the scooter and bike are functionally like new.

• Additionally, second hand vehicles will show significant signs of use. E-bikes refurbished by Rhyde have been aesthetically vitalized to look and feel as close to new as possible.

• Yes, we offer a 12-month warranty on all our vehicles.
• If your e-bike stops working like it should, all you have to do is contact us via email to info@rhyde.co
• We will repair or replace your vehicle within 3 business days after receiving your warranty claim.

Absolutely. We know buying a refurbished product, especially for the first time, can make you doubt the quality of the product you will receive. That's why we offer a 14-day, no questions asked satisfaction guarantee.

This means that you can use your e-bike for 14 days after delivery, and if you are not happy with it for any reason, you can return it for a 100% refund with free shipping.

• Of course. Our commitment is to be available to answer and resolve any doubts you may have. You can talk to our team of micro-mobility professionals in our chat (in the bottom left of the screen) or by sending us an email to info@rhyde.co.

• No, the design and look of the e-bike is fully maintained. We may use high-quality replacement parts from other manufactures for scooters in "very good" and "good" conditions.

• Our circular business model means that we can offer prices at a significant discount versus new models.
• Not only does our model allows us to offer the best prices on the market, but it also contributes to sustainable urban mobility reducing the amount of e-waste caused by used vehicles, and by preventing the need to manufacture a new vehicle.